All Systems Operational

About This Site

Welcome to the join.me status page. Any known issues affecting this product will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team if you have any questions or if you need additional assistance (http://help.join.me/).

join.me Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that GoTo will soon be adding a new IP range for our GoTo Products. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Saturday, May 14th, 2022, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 1 hour.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP Range, it’s critical to add the new IP range to your Firewall/Proxy to avoid disruption with the service. Below is the new range and the link to our current IP ranges for your reference.

New Range:
CIDR Notation: 158.120.16.0/20
Numeric IP Range: 158.120.16.0 - 158.120.31.255
Net-mask Notation: 158.120.16.0 255.255.240.0

Products that will take advantage of the new IP range: Join.me

Additionally, there will be NO product updates, feature enhancements, or code change taking place during this time.

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.

Apr 8, 19:35 UTC
Completed - The scheduled maintenance has been completed.
May 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Join.me will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Any customers who are utilizing Join.me will experience service disruptions during the maintenance window. In flight sessions will not be affected. Customers will be unable to use the following features during the maintenance.

- Registration
- Starting a new screen sharing and VoIP audio session
- Starting a new phone audio session
- In-app functionalities like start/stop recording, mute'm & chime
- Joining an existing screen sharing session (including reconnecting)
- Accessing and changing anything on the website (including purchases)

We would like to thank you for your patience and understanding during this time period.

Apr 7, 14:08 UTC
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.